| BOCOG Ticketing Center Halts Domestic Ticket Sales due to Technical Issues |
| November 5, 2007 Category: eCommerce |
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On October 30 the ticketing center of the Beijing Organizing Committee for the Games of the XXIX Olympiad (BOCOG) decided to temporarily halt the domestic ticket sales in the second phase because the issue of the communications jam could not be solved in a short time frame. The center will announce new ticketing information on November 5.
The second phase of domestic ticket sales for the Beijing 2008 Olympic Games, launched Tuesday morning, was met with an unprecedented rise in ticket demand from the general public. Rong Jun, director of the BOCOG Ticketing Center, explained that the page view (PV) volume of eight million in the first hour of sales, beginning at 9:00am, far exceeded the original system capacity to handle one million PVs per hour. Moreover, the ticket applications submitted from various channels reached 200,000 — also overrunning the system capacity to process 150,000 per hour. At the same time, there were more than 3.8 million phone calls to the ticketing hotline (+8610 952008) at the call center. The communications jam on the main system also resulted in long queues at BOCOG-designated Bank of China (BOC) branches. Starting at 1:00pm, the ticketing center worked with ticketing contractors to re-configure the sales system to improve the processing speed, resulting in a temporary suspension of all sales channels till roughly 5:00pm. The system was still, however, not stable enough afterwards, and the ticketing center decided to shut down the system at 6:00pm. Statistics show that about 43,000 tickets were sold on Tuesday, 90 percent of which were sold through the online ticketing website.(BOCOG) More News
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