GRG Banking says its Tellermaster System has been successfully implemented as a pilot project by Vietnam-Hanoi based GP Bank. Approximately 50 to 100 Tellermaster Systems are expected to be deployed this year in the bank’s branches through Vietnam.

TellerMaster System is a Branch Automation System for the bank to maximize teller’s efficiency and improve customer satisfaction. Compared with traditional branch systems, TellerMaster can become a point for self-service and fulfillment of standard transactions such as cash withdrawal and cash deposit, taking these note-counting activities away from the teller to automation. This means that they can concentrate on more customer-focused activity, providing better advice on banking products and opportunities to cross-sell. This not only is better for customers as they receive a higher level of service when they require it, but also means teller will be engaged in more meaningful, fulfilling activities.

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