Shanghai Pudong Airport has selected IBM to deliver new “common use” self-service, check-in kiosks in its new terminal so that passengers from different airlines are able to share a single kiosk for check-in themselves. The two-year contract, worth US$2 million, is the first significant airport Common Use Self-Service (CUSS) project to be delivered in China with a locally designed and built kiosk solution, IBM reported.

The Common Use Self-Service (CUSS) standard was developed by the members of the International Air Transport Association to make passenger check-in easy and efficient while allowing multiple airlines to maintain branding and functionality. Northwest Airlines is the first to offer its travelers self-service check-in at the new terminal at Pudong Airport, with other airlines at Pudong to follow.

Travelers are served at a free-standing unit containing an IBM Anyplace kiosk, card reader, boarding pass printer, and passport reader. The kiosk uses IBM CUSS middleware developed by IBM Canada and implemented by IBM China. In total, Shanghai has installed 80 of the new IBM kiosks.

The CUSS standard lets the passenger select their specific airline from a common screen of all available airlines on a touch screen. The CUSS program then brings into service that particular airline’s self-service application to let the passenger complete the check-in process and obtain the bar-coded boarding pass. （IBM）

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