China Merchants Bank (CMB) has selected PerSay’s FreeSpeech™ at its calling center for authentication of customers. CMB will be the first bank in China to deploy voice biometrics and provide its customers with the highest levels of security for phone based transactions.

FreeSpeech is a unique text-independent biometric speaker verification system which transparently verifies the identity of a speaker during the course of a natural conversation. Content, language and accent independent, FreeSpeech transparently retrieves the biometric voice characteristics required for verification within seconds, eliminating the need for cumbersome authentication questions.

CMB is planning to integrate PerSay FreeSpeech into its Huawei-based contact centers in the next couple of months. (BusinessWire)

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