China Southern Airlines has deployed 30 NCR TouchPort kiosks at the airline’s big-city hubs to offer the added flexibility and convenience of self-check-in to its passengers. This is the first deployment of airline kiosks in China for NCR.

NCR TouchPort kiosks utilize Common Use Self Service (CUSS) technology, which allows different airline applications to run concurrently on a single self-service device. These are the first CUSS-compliant kiosks deployed by China Southern. NCR will also provide maintenance services for China Southern to provide optimum performance and availability for China Southern passengers.

Once at the airport, the NCR TouchPort kiosk will offer passengers the opportunity to check-in, view seat assignments, make seat changes, review itineraries and print boarding passes. Additionally, for passengers who have already completed check-in via the Internet, the kiosk may be used to access the reservation and make changes if desired. The NCR TouchPort kiosk is also equipped with an integrated bar code imager to facilitate customer identification and an integrated passport reader to cater to international travelers.

China has become the world’s second largest airline market, behind the United States. A 2009 consumer self-service survey conducted by Buzzback Market Research for NCR reveals a clear connection between self-service and passenger preference worldwide, particularly in China , with 92 percent of Chinese respondents indicating they are more likely to choose a travel company that allows them to interact easily via kiosk, online and mobile self-service channels.

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