The Bank of Communications (BoCom) has deployed BMC Software’s Remedy IT Service Management (ITSM) suite at its Shanghai data center and has seen an increase in its level of IT service.

Pushing its data centralization project forward since 2004, the BoCom headquarters faced challenges in monitoring and maintaining the multilayer and highly-distributed system. To ensure uptime operation and a level of IT service quality that a listed bank requires, BoCom built up an IT management system in its Shanghai data center, enabled by the BMC Remedy ITSM suite. In compliance with ITIL®best practices, the system has greatly improved all aspects of the bank’s IT management process.

As the first firm ever awarded the “ITIL® Process Compliant” certification and trademark by the United Kingdom’s Office of Government Commerce (OGC), BMC has provided BoCom with a set of applications through the BMC Remedy ITSM suite that align with ITIL best practices to streamline the IT process and improve efficiency. Since it began operating in 2006, the Shanghai data center has ensured stable business operations for BoCom.

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