China Merchants Bank (CMB) has become the first bank in China to license ALI Solutions’ OnQ™ to automate and centralize collections campaign and strategy management while ensuring call rule compliance.

CMB will use OnQ in its collections operation to automate and centralize campaign and strategy management while improving the performance of their outbound contact strategies. With OnQ, CMB can better utilize its collection resources, confidently maintain low delinquency rate and be more profitable in their credit card operations.

According to the Boston market research firm Celent, the rapidly growing Chinese credit card market has a 2010 potential market of more than 200 million consumers. Despite aggressive growth in the past few years, CMB’s credit card portfolio has one of the lowest charge-off and delinquency rates, even lower than neighboring mature markets such as Hong Kong and Singapore. Revolving credit usage in China is at a healthy level. These conditions create strong incentive for Chinese banks to manage risk and collections effectively at the individual level, tightening policies where appropriate but also loosening them where risk is low.

ALI Solutions’ OnQ is used by nine of the top ten US credit card issuers in the U.S. and processes over 500 million records per month.

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